An independent body, AFAQ AFNOR Certification, ensures that hotels with the HOTELcert® label meet their obligations throughout the certification cycle (three years).

The hotel owner has put in place a genuine process to improve the quality of their customer services.

The certification body AFAQ AFNOR Certification puts itself in the customer's shoes when carrying out a HOTELcert® certification assessment.

Choosing a HOTELcert®certified hotel is a guarantee of quality services.

The satisfaction surveys that are part of the HOTELcert®system allow you to measure your customers' satisfaction with the quality of your hotel services, during their stay in the hotel you have chosen as part of your tourist service. AFAQ AFNOR Certification carefully examines the corrective actions and solutions offered by the certified hotel owner, following any complaint by your customers.

You are looking for the best partners to be part of your tourist services in terms of hotel accommodation. The fact that these hotels are HOTELcert®certified is a guarantee of a top-quality partner.

Working with certified establishments means you can guarantee long-lasting relationships with hotels, helping to keep your customers loyal.

The quality promise made and monitored through the HOTELcert®system is recognised and developed nationally by hotels with between 0 and 4 stars.

www.hotelcert.org